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Digital Marketing Cognitive Agent

Social Media Engagement Manager

Every comment and DM read and answered in your voice — the spam filtered out, the real opportunities never missed.

Role Overview

The Social Media Engagement Manager monitors comments and DMs across your connected platforms continuously and knows what's actually worth a response. It replies to genuine comments and questions in your brand voice, filters spam, bots, and irrelevant noise automatically, and identifies engagement that signals a sales lead or a support issue — routing it to the right agent or person with context attached. Anything sensitive or reputation-risk gets flagged for a human before any reply goes out.

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Responsibilities

Connects & Integrates With

Channels

Instagram, YouTube, and wherever your content is published

Platforms

Connected social accounts, CRM (for lead handoff)

Frequently Asked Questions

It replies to genuine comments and questions in your brand voice, and filters spam, bots, and irrelevant noise automatically.

It identifies engagement that signals a sales lead or a support issue and routes it to the right agent or person with the context attached.

No. Anything sensitive or reputation-risk is flagged for a human before any reply goes out.

Instagram, YouTube, and wherever your content is published, through your connected social accounts.

Typically two to four weeks from kickoff to go-live, depending on the number of platforms and integrations connected. We handle the build, integration, and testing — you review and approve before it goes live.

Deploy the Social Media Engagement Manager in your business

Let it read and answer every comment and DM in your voice — filtering the noise and surfacing the real opportunities.

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