Every happy customer nudged to leave a review. Every review answered with care. Your reputation, actively built — not left to chance.
The Feedback & Review Manager actively grows and protects your online reputation. It collects feedback from customers, asks satisfied ones to leave Google reviews at the right moment, and responds to reviews thoughtfully in your brand's voice — turning your reputation from something that just happens into something managed on purpose.
WhatsApp, email, SMS, and connected review platforms
Google Business Profile and the review and feedback tools you use
At the optimal point in their journey — typically after a successful interaction, completed booking, resolved support issue, or positive feedback submission. The timing is configured based on your customer lifecycle so requests arrive when sentiment is highest, not immediately after every transaction.
It responds promptly, acknowledges the concern directly, and de-escalates — without being defensive. The response is drafted in your brand's tone. For reviews that indicate serious operational issues or require a direct conversation, it flags them for your attention alongside its drafted response.
Every review — positive and negative. Responding to positive reviews reinforces loyalty and shows other potential customers that you engage with feedback. Responding to negatives demonstrates accountability. Both matter for your Google Business reputation.
Yes. Review request delivery is configured based on your connected channels. WhatsApp tends to get significantly higher open and response rates than email for review requests in markets like India.
One to two weeks. The key setup steps are connecting your Google Business Profile, defining the trigger points for review requests, and configuring your brand's response tone and templates.
Turn happy customers into public advocates — automatically. Tell us your customer journey and we'll build this agent into it.
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