Bookings taken, changed, and confirmed in real time — availability always accurate, double-bookings impossible, every hour of the day.
The Reservations Manager handles the full booking cycle on any connected channel. It checks live availability, takes and confirms bookings, handles reschedules and cancellations, and sends reminders — all in real time, so your calendar stays accurate and customers can book or change plans whenever they want, without waiting on staff.
WhatsApp, website chat, email, and other connected booking channels
Your booking and calendar system, and channel managers (e.g. RateGain, AIOSELL) where availability lives
It checks live availability in real time before confirming any booking. It does not work from a static snapshot — it reads your actual booking system at the moment of each request, so the confirmation it sends reflects the true availability at that instant.
Calendar-based systems and channel managers including RateGain and AIOSELL are primary integrations for hospitality. For other industries, integration depends on the booking platform's API. We assess compatibility during scoping.
Yes, for standard group configurations you define during setup. Very complex or custom requests — special terms, large corporate groups, unusual configurations — can be configured to route to a human coordinator for final confirmation.
If the booking is in the connected system, the agent can access and modify it. If the original booking was made through an unconnected channel, it will inform the customer and route to the appropriate team with context.
Two to four weeks. The primary setup work is connecting your booking system and configuring the rules for availability, confirmation, and escalation.
Never miss a booking — day or night. Tell us your booking workflow and we'll have this agent live within weeks.
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