Real Estate Cognitive Agent

Property Enquiry Manager

Every property enquiry answered instantly and qualified on the spot — site visits booked while the buyer is still interested, not a day later.

Role Overview

The Property Enquiry Manager is the front desk for your listings. It responds to enquiries the instant they arrive, qualifies buyers and renters on budget, location, and intent, answers questions about the property, and schedules site visits — so no interested buyer goes cold waiting for a callback.

Responsibilities

Monitors connected channels for incoming property enquiries, 24/7
Responds instantly to each enquiry in your brand's tone and the customer's language
Qualifies buyers and renters on the criteria that matter — budget, location, requirements, timeline, and intent
Answers questions about listings — price, features, location, availability — from your property information
Separates serious buyers from casual browsers
Schedules site visits directly, checking availability in real time
Sends visit confirmations and property details automatically
Follows up with interested prospects who haven't yet committed to a visit
Logs every enquiry, qualification, and scheduled visit into your system
Escalates only the genuine edge cases it should never decide alone — with full context attached

Connects & Integrates With

Channels

WhatsApp, website chat, property portals, email

Platforms

Your CRM and calendar, and the listing sources where property data lives

Frequently Asked Questions

How does it know the details of each listing to answer buyer questions?

Your property data — pricing, features, location, availability, floor plans, amenities — is uploaded into its knowledge base during setup. It answers from this information only. When new listings are added or details change, the knowledge base is updated to reflect that.

Can it handle enquiries from property portals like MagicBricks or 99acres?

Yes, where those portals forward enquiries via email or a connected channel. Direct portal API integrations are assessed during scoping based on availability.

What if a buyer asks a question the agent can't answer about a specific property?

It escalates to you or the relevant agent with the full enquiry and conversation attached, clearly flagging what it could not answer. The buyer is informed that someone will follow up with the specific information they need.

Can it work for both sales and rental enquiries?

Yes. The qualifying criteria for buyers and renters are different — budget range, tenure, requirements — and both can be configured. It routes each enquiry through the appropriate qualification flow based on what the person is looking for.

How long does it take to deploy?

Two to three weeks. The main setup work is uploading your property data and configuring the qualification criteria for your buyer and renter profiles.